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Terms and Conditions of Travel
PLEASE READ CAREFULLY

All services are issued under these standard terms and conditions of travel. Please review carefully.

DEFINITIONS

"Booking agreement" means an agreement between the Customer and VisitsItaly.com for any and all services to be rendered to the customer by any travel service provider with whom VisitsItaly Travel Inc. arranges a travel service on behalf of the Customer.

"Customer" means any person who enters into a booking agreement with VisitsItaly Travel Inc. for the purchase of any service offered by a travel service provider and includes any and all other persons on behalf of whom the Customer enters into the said agreement.

"Itinerary" means any plan of travel arranged and made by VisitsItaly Travel Inc. on behalf of a client including any plan of travel including the purchase of any or all travel services described or enumerated or set forth in the itinerary so provided.

"Travel service" means any service provided by any travel service provider.

"Travel service provider" means any company, partnership, organization or individual who provides a travel service to the customer, including without limiting the generality of the foregoing any owner or operator of any airline, ship or boat owners, train operators, cable car, funicular operator car rental agency, bus, limousine, taxi service, tour operator, tourist attraction, park or recreational facility, recreational equipment renter, hotel, hostel, agriturismo, bed and breakfast, campground, villa, or apartment owners and any and all other providers of travel products or services for which bookings or reservations have been, are being or may be made on the customers behalf by VisitsItaly Travel Inc.

AGREEMENT TO THESE TERMS AND CONDITIONS

In addition to directing the Customer to the website URL for this page on the VisitsItaly.com website, VisitsItaly Travel Inc. will deliver these terms and conditions the Customer as an attachment on an email, either in conjunction with an Authorization to Use Credit Card form and other documents relating to the travel services to be provided to the Customer. The Customer who is so directed or who receives these Terms and Conditions as an attachment from VisitsItaly Travel Inc shall be bound by these terms and conditions. The Customer acknowledges and agrees that if, on the page on the VisitsItaly.com website to which the Customer is directed to make a credit card payment, he or she checks the box indicating their acceptance of the Terms and Conditions, that this indicates their agreement to be so bound, even in their absence of a signature on these Terms and Conditions.

PAYMENTS

VisitsItaly Travel Inc. will deliver an invoice stipulating the amount the Customer shall pay for the travel services being provided to the Customer, and VisitsItaly Travel Inc. shall pay all travel service providers on behalf of the Customer for the said services. The Customer may be asked to pay a deposit before final payment, and then a final payment, or may be asked to pay the full and final payment of the amount stipulated in the invoice, but in all such cases, the requested payment, whether a deposit or a final payment, shall be made within seven (7) days of the request to pay. Unless otherwise agreed, the Customer shall make the said payment on the VisitsItaly.com website on a secure page to which the Customer is directed by VisitsItaly Travel Inc.

AUTHORIZATION TO USE CREDIT CARD

Unless otherwise agreed, the Customer shall pay for all travel services by use of their credit card or any other credit card they are permitted to use by another person. By offering such a credit card to pay for such travel services, the Customer expressly acknowledges and agrees to authorize, permit and enable VisitsItaly.com to take payment for such services, including deposits and final payments, and to pay any and all travel service providers who have, are or may be rendering travel services to the Customer as the result of a Booking Agreement. This authorization and permission shall be granted whether the Customer uses the said credit card him or herself to make payment through the credit card payment page integrated into the VisitsItaly.com website where the Customer is directed by VisitsItaly Travel Inc. to make payment, or by any employee of VisitsItaly Travel Inc. who facilitates payment on a credit card payment terminal at the offices of VisitsItaly Travel Inc.

STOPPING OR DISHONOURING PAYMENTS

The Customer acknowledges and agrees that he or she will not stop payment of or otherwise dishonour any credit card payment which he or she has previously authorized unless the amount charged or to be charged by VisitsItaly for travel services has not been agreed to by the Customer. Even in the case of payments the Customer says he or she did not agree to pay, the Customer will not stop payment or otherwise dishonour the credit card payment unless and until he or she has notified VisitsItaly Travel Inc. in writing, whether by letter or email, that it will be stopping or dishonouring such payment and unless and until VisitsItaly Travel Inc. has been given the opportunity to discuss the Customer's decision to stop payment or otherwise dishonour the payment. The Customer will not stop or dishonour payment before the expiration of seven (7) days after it has notified VisitsItaly.com as provided herein.

GROUP TRAVEL (9 OR MORE PEOPLE)

When 9 or more people are traveling together it constitutes a "Group" within the meaning of this paragraph. A Group Leader is a person who is acting on behalf of the group. A travel agent may act on behalf of the Group and Group Leader with regard to discussions and communications with VisitsItaly.

VisitsItaly will prepare an itinerary based on information provided by the group leader or its agent. Once the final itinerary is approved by the Group by its leader or their agent, VisitsItaly.com will prepare and deliver a final invoice for the total price of the itinerary for the total number of members of the group.

a) Deposit payments and final payments for groups departing more than 120 days after the final invoice is delivered:

The group shall make an initial deposit of 10% of the total price within 14 days of receiving the invoice. An additional deposit equal to 20% of the total price shall be paid within 120 days of the date of the first service described on the itinerary. The Deposits paid, less the administrative fee referred to herein shall be refundable up to 60 days before the date of the first service described in the itinerary. The final payment shall be paid no less than 60 days before the date of the first service provided in the itinerary and shall be fully non-refundable when paid.

b) Deposit payments and final payments for groups departing less than 120 days after the final invoice is delivered.

If the date of the first service on the itinerary is less than 120 days away when the invoice is submitted to the Group, a deposit of 30% shall be paid within 10 days of the date the invoice is delivered and the final payment shall be paid as provided in paragraph a herein within 60 days of the date of the first service on the itinerary and payments shall be non-refundable at that time.

c) Payments for groups departing within 60 days of the delivery of the final invoice.

If a group is departing within 60 days of the date of the deliver of the final invoice the final payment shall become immediately due and payable and the payment shall be non refundable. All deposits received from the client or from the agent on the group's behalf, shall be non refundable if a cancellation is made within 60 days of the Group's departure date.

Administration Fee for Group Refunds

Where a group which has made a deposit or final payment is entitled to a refund, the refund shall be made subject to the retention of an administration fee equal to 10% of the total invoice.

CANCELLATIONS for F.I.T. (Fully Independent Travelers(non Group travel))

The Customer may cancel the following travel services without penalty, but subject to applicable administration fees, within the times indicated herein:

a) Transportation service providers (including air, rail, bus and marine transportation): Air flights, bus transport, train transport, ship or boat transport - according to the terms and conditions stipulated by the service provider.

b) Short term accommodation service providers - including any accommodation provider who is supplying accommodation the Customer for five (5) or fewer nights: the Customer may only cancel by providing at least seven (7) days advance notice in writing, whether by letter or email, unless the accommodation provider has a cancellation policy that conflicts with this paragraph in which case the Customer shall be bound by the accommodation provider's policy, and the Customer shall have no recourse against VisitsItaly.com or the accommodation provider.

c) Long term accommodation service providers - unless otherwise agreed between VisitsItaly.com and the Customer, including any accommodation provider who is supplying accommodation to the Customer for six (6) or more days: the Customer shall provide at least forty five (45) days advance notice in writing, whether by letter or email.

d) Multi-day tours - unless otherwise agreed between VisitsItaly.com and the Customer, the Customer shall provide at least sixty (60) days advance notice in writing, whether by letter or email.

e) Half day and one-day tours - unless otherwise agreed between VisitsItaly.com and the Customer, the Customer shall provide at least forty eight hours (48) advance notice in writing, whether by letter or email.

In such cases where the Customer has provided notice for the cancellation of said services as provided above, the Customer, subject to the administration fee herein provided, shall be fully reimbursed for any deposits or payments made for such services.

If the Customer does not provide notice of cancellation as provided herein, the Customer shall forfeit all payments made with respect to the services which are cancelled, unless VisitsItaly.com, on behalf of the Customer can obtain a full or partial refund from the provider of the supplier, in which case, subject to the payment of the administration fee herein provided by the Customer, VisitsItaly shall pay or reimburse the Customer the amount of the refund so obtained.

VOUCHERS

The vouchers issued by VisitsItaly in relation to any service purchased by the Customer shall be conclusive as to the date(s) of the service(s) described in the voucher, and as to the scope and nature of those services. The Customer acknowledges that upon receipt of the voucher(s) it is his/her responsibility to read and review any voucher issued by VisitsItaly, and to immediately notify VisitsItaly of any discrepancy between the information on the voucher and the services he/she has requested and purchased so the voucher can be corrected prior to the rendering of the service by the supplier of the service.

OTHER TRAVEL DOCUMENTS

Travel documents and tickets, joining and departure details, supplier addresses and phone contacts will be sent upon receipt of final payment. The Customer acknowledges and agrees that he or she will be bound by the terms and conditions contained in any travel document issued by a travel service provider to the Customer even if it is delivered after the Customer has agreed to these terms and conditions. In the event of any conflict between the terms and conditions contained on any such travel document and these terms and conditions, the terms and conditions of the former shall prevail.

ADMINISTRATION FEES

The Customer shall be liable for the payment of the following administration fees:

a) For arranging the cancellation of any specific travel service to be provided to the Customer, twenty five percent (25%) of the price of the service, provided the fee shall not be less than twenty Euro or more than two hundred and fifty Euro, or the equivalent amount in the home currency of the Customer. The Customer acknowledges and agrees that this fee applies to individual services, not to the aggregate cost of all services if more than one service applies.

b) For obtaining a full or partial refund with respect to the payment of any travel service that the Customer agreed to purchase, twenty five percent (25%) of the amount of the refund, provided the fee shall not be less than twenty Euro or more than two hundred and fifty Euro, or the equivalent amount in the home currency of the Customer.

c) For changing or amending an itinerary already agreed to by the Customer, whether prior to or after any payment made by the Customer with respect to an itinerary, two and one half percent (2.5%) of the amount of the refund, provided the fee shall not be less than twenty Euro or more than one hundred Euro, or the equivalent amount in the home currency of the Customer.

d) For facilitating the amendment of a voucher or ticket or other travel document already delivered to the Customer, five percent (5%) of the amount of the refund, provided the fee shall not be less than twenty Euro or more than fifty Euro, or the equivalent amount in the home currency of the Customer.

ARRIVALS AND DEPARTURES

The Customer acknowledges and agrees that he or she is responsible for arriving at the place and time where a travel service is to be delivered and that VisitsItaly Travel Inc is in no way liable or responsible for the loss of the said service or the refusal of the travel service provider to extend the service by reason of the late arrival.

a) In the case of places of accommodation, the Customer will arrive no later than 5PM local time at the place of accommodation and, unless otherwise agreed by the accommodation provider, shall vacate the place of accommodation no later than 11AM on the last day of their stay. If the Customer can not arrive at a place of accommodation on a timely basis, the Customer is responsible for contacting the owner or operator of the place of accommodation and entering into an agreement concerning the Customer's arrival. The Customer shall absorb any and all financial losses occasioned by the late arrival.

b) In the case of transportation services, the Customer will arrive in sufficient time to ensure his or her access to the said service, allowing for such check in procedures, baggage checking services, security checks, and other such procedures as are imposed on the Customer before they are able to avail themselves of to the said service.

INSURANCE

The Customer acknowledges and agrees that VisitsItaly Travel Inc. in no way stands as an insurer of any loss experienced by the Customer with respect to the travel services purchased by the Customer through VisitsItaly Travel Inc. The Customer further acknowledges and agrees that he or she is solely and exclusively responsible for purchasing insurance against any and all damage or loss which he or she may experience, whether occasioned by the cancellation of a travel service, or by his or her's inability to travel and avail him or herself of the services purchased, or by their advertent or inadvertent inability to use or consume the services on a timely basis, or by the negligent or intentional infliction of injury or damage by any travel service provider.

NON PERFORMANCE BY A SERVICE PROVIDER

It is agreed, understood and acknowledged that VisitsItaly Travel Inc. stands in the position of an agent for both clients and service providers of services, including hotel chains and direct operators, tour guides, tour operators, transfer or limousine companies and drivers, coach and bus charter companies, cruise ship operators, train operators, and any and all other service providers whose services were arranged for the client or agent. Unless VisitsItaly Travel Inc. has been reckless in making the arrangements, in the case of non-performance by a service provider, the sole recourse of the client or agent for reimbursement or refund for the price paid for the services, or any ancillary, related or consequential costs, is against the direct service provider, and the client or agent shall have no claim whatsoever against VisitsItaly Travel Inc. In such cases, VisitsItaly Travel Inc. will contact the service provider on behalf of the client or agent to request such compensation and/or will provide the agent or client with the information they require to make a request or press a claim directly with the non-performing service provider.

FORCE MAJEURE

VisitsItaly Travel Inc. shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond our or a supplier’s reasonable control, including, but not limited to, acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities, or by reason of a travel service providers inability or refusal to extend a service purchased by the Customer.

PRICING

The Customer acknowledges and agrees that the price which the Customer pays for a travel service includes a commission paid by a service provider or a fee added by VisitsItaly Travel Inc. that will be paid to or retained, as the case may be, by VisitsItaly Travel Inc. and that the said commission or fee is the remuneration earned by VisitsItaly Travel Inc. for arranging the delivery of the said service to the Customer and for rendering other services, including facilitating payment for such services, to the Customer.

The Customer further acknowledges and agrees that the prices the Customer pays for such travel services may be higher than is paid by other customers or patrons of the the said service, whether they have purchased through another agent or directly from the service provider, and that such instances the Customer is not entitled to a refund of the difference between the price the Customer has paid and the price paid by the other customers or patrons of the service.

PRICES AND CURRENCY EXCHANGE

The prices for travel services purchased by the Customer for travel to Italy and all other European countries are based on the Euro unless specifically stated otherwise. The Customer acknowledges and agrees that if they ask to pay in currency other than Euro that the currency exchange rates used shall be those that apply at the time of payment. If currency exchange rates of the currency in which they wish to pay have deteriorated against the Euro from the date of one payment, such as a deposit payment, and another payment, such as a supplemental or final payment, the rate at the date of payment applies. The Customer further acknowledges and agrees that the currency exchange rate applicable shall be the bank rate of VisitsItaly, not the international published rates.

QUALITY OF SERVICES

VisitsItaly Travel Inc. shall make every reasonable effort to ensure that the quality of the services purchased by the Customer shall be the highest standard possible, bearing in mind the comfort, convenience and expectations of the Customer. The Customer acknowledges and agrees, however, that VisitsItaly Travel Inc. assumes no responsibility or liability for the general condition of any property associated with the provision of a travel service or the deportment or behaviour of the owners, managers or employees of a service provider, or over any other matter that VisitsItaly Travel Inc does not have, and can not be expected to have, over a service provider.

These terms and conditions apply to the provision of Travel Services to Customers of VisitsItaly Travel Inc.

Comments and questions: Please contact VisitsItaly.com

Originally created on October 1, 2006; amended March 25, 2011